Responding to a PHP security alert across all client websites

Coverage: All Wild West Support clients.

The situation

A critical PHP security issue called for attention to the software running beneath our clients’ websites. Keeping WordPress updated is important, but the PHP runtime belongs to the hosting environment and needs its own attention.

Our response

We jumped on the task and made protecting our clients an immediate priority. Our response covered all Wild West Support clients. Our response focused on the PHP security issue and the hosting layer behind the websites, taking the technical work off the business owners’ hands.

The outcome

We acted to help ensure our clients were protected rather than leaving them to identify and manage the issue themselves.

Why it matters

Website care includes the software and hosting environment behind the visible pages. A website that appears to work can still need attention when a vulnerability is disclosed.

This case study describes a specific incident. Recovery times and outcomes depend on the situation and are not a service guarantee.